• Vittoria Bezzi

6 Qualities You Need to Work in the Hospitality Industry

The hotel world is a fascinating one, isn’t it?

If you are considering entering the hospitality industry, there are a few things you might want to know in advance.

Working in a hotel is not like a corporate 9 to 5 job, it’s much more!

But, it’s also not for everyone. Do you have what it takes?

Let’s see, keep reading to find out which qualities will help you the most when working in a hotel!


Being humble is the most important asset while working in a hotel. Many blogs and articles out there don’t mention this but most of the time, if you work in a hotel, you will do tasks which are not in your original job description.

Don’t be surprised if your manager asks you to clean something or to help a coworker in another department or at a job which is below you. These things happen everyday and you need to be adaptable.

I certainly don’t want to scare you, but oftentimes you will find yourself doing the hard work nobody wants to do - especially at the beginning.

The only way to succeed, is to suck it up and do it.

Obviously this should not be the norm, so while it’s normal for this to happen from time to time, this should not be your everyday reality. So show that you are happy to help, but if you feel like people are taking advantage of your kindness, don’t be afraid to stand up for yourself (politely).

People Skills

What are people skills?

Good People Skills are abilities such as great listening skills, the ability to communicate effectively and relate to others on a personal and professional level.

In practice you need to be great at talking to people and give out positive vibes.

What many people don’t understand is that you don’t need to be super outgoing in order to have people skills, you just have to be a good listener and communicator.

Which means that when you are talking to a client, you are actively trying to make them feel better, whether they are complaining or not.

If you hate people and wish that the world was ruled by robots, then maybe you should look for an occupation on the “back-side” of the hotel (departments which do not interact with guests directly: marketing, sales, finance etc…)

Love for change

If you are a newbie to the hotel industry, you will be surprised on how fast things can change in the workplace.

Employee turnover itself (the rate that calculates how fast employees come and go) is one of the highest among any industry, with a 73.8% rate!!

So if you are someone that likes when things stay the way they are and you hate change, you will probably have a hard time adapting to the hospitality workplace.

On the contrary, if you feel like you always get bored in a job after a while and you like to learn new things as you go, you will surely enjoy the constant policy updates, shift changes, new colleagues, guests coming and going etc…

Love for change also means Flexibility. If you start working in a hotel, your schedule will change.

If you are lucky, you will know your schedule weeks in advance, but if you are like me, you will be notified just a few days before.


What do I mean with Coolness?

The ability to stay “cool” even in the worst situations you can imagine.

In almost any other job, if you make a little mistake, you will have the ability to rectify it: it’s a bit harder in hotels, especially if you have direct contact with guests.

Also, since guests change everyday, your job will change everyday too. And if your job changes everyday, you will be faced with new, unpredictable situations - and problems - everyday.

The key is to stay calm and think on your feet - even when you should be panicking.

If you have this quality - or you think you could develop it - then you are perfect for the hotels industry!


Leadership is a concept that many employees often mistake with Management.

In fact, leadership and management are two very different concepts that need to be separated.

In brief:

You don’t need to have a management title to have leadership! And at the same time, a management title is not enough to be a leader.

Does this make sense to you?

Having leadership qualities means that you are able to take situations into your own hands, solve problems on your own while inspiring and having a positive impact on others.

That’s all! You don’t need to be Directors of CEOs to have leadership! You could have the worst job in the universe and still inspire people and be motivated to drive change.

Having leadership skills in hotels is essential in order to strive in an ever changing and demanding environment.

Team Work - but not only

“There is no I in Team” - “TEAM stands for Together Everyone Achieves More”

Blah, Blah, Blah

YES another cliche

However annoying these cliches may sound, they are somehow true, especially in the hospitality industry.

Most jobs in a hotel are part of a team, and even if you may have a different task than anyone else, you cannot function without every single person of that team.

Teams are especially important for practical jobs, so you need to know how to work successfully in a team.

However, being a good addition to the team is not enough by itself.

If you are able to both work in a team and be successful on your own - then you are a perfect fit for the hotel world.

Yes being in a team is great - but what if your teammates let you down? If a difficult situation comes up and you cannot rely on your team, you need to take the matter into your own hands.


Working in the hospitality industry is surely a great, enriching experience.

However, it is not for everyone. There are certain qualities that - if possessed - will make your life easier at the hotel.

Being humble is especially important when it comes to starting out in the hotel industry, more often that you wish, you will be asked to carry out tasks which are below you. Humility and positivity will help you get through these initial stages and gain a good reputation with your team.

Another very important quality is having People Skills. Being able to effectively communicate with clients and coworkers is essential in a hotel.

Flexibility and love for change will help you through constant changes in the workplace, and staying calm and cool under-pressure will get you past difficult situations.

Finally, leadership and teamwork are essential in order to provide an impeccable service, while always being able to work on your own.

If you possess all the above qualities then great! Go for it!

But don’t worry, I believe that only few people in this world can excel in all of this 6 qualities: eventually you will develop them with the experience.

If you have any questions about the hotel world, leave a comment below and I will answer personally to each of you :)

I hope you liked this article, check out my blog for more career advice!

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